Privacy Policy

Last updated:

Introduction

Welcome to Frozenonwrdlox. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store located at 28 Worcester Boulevard, Christchurch Central City, Christchurch 8013, New Zealand.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.

Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

Name and contact details (email address, phone number, mailing address)
Payment information (credit card numbers, billing address)
Order history and preferences
Communication preferences
Any other information you choose to provide

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information.

How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

To facilitate account creation and authentication
To process and manage your orders and payments
To send administrative information to you
To respond to your enquiries and offer customer support
To send you marketing and promotional communications (with your consent)
To improve our website and services
To comply with legal obligations
To protect our rights and prevent fraud

Sharing Your Information

We may share your information in the following situations:

Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities.

Data Security

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.

Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have certain rights regarding your personal information. These include:

Right to Access: You have the right to request copies of your personal information.
Right to Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Right to Object: You have the right to object to our processing of your personal information, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.

Information from Minors

We do not knowingly solicit data from or market to children under 16 years of age. By using the website, you represent that you are at least 16 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the website. If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this policy, or wish to exercise your privacy rights, you may contact us at:

Frozenonwrdlox
28 Worcester Boulevard
Christchurch Central City
Christchurch 8013
New Zealand

Phone: +64 3-366-0313
Email: welcome@frozenonwrdlox.world